1. Overview

This Refund Policy governs all purchases, retainers, setup fees, and services provided by  CASEVECTOR  (“Company,” “we,” “us,” or “our”).

By signing our contract and submitting payment, the Client agrees to the terms outlined below.

Our services require time, labor, infrastructure, and strategic execution. Results depend on collaboration. We perform our obligations. The Client must perform theirs.

Refunds are governed strictly by the contract signed between both parties.

2. Two-Week Refund Window

Clients may request a refund within fourteen (14) calendar days from the official service start date, as defined in the signed agreement.

The refund window is not open-ended.

It does not reset.

It does not extend due to delays caused by the Client.

After the fourteen (14) day period has passed, all payments become non-refundable.

3. Eligibility Requirements for Refund

A refund is only considered if ALL of the following conditions are met:

 1. The Client has fully complied with their contractual obligations.

 2. The Client has provided all required assets (website access, CRM access, domain access, ad accounts, contact lists, branding materials, etc.) within 72 hours of request.

 3. The Client has responded to communications in a timely manner.

 4. The Client has implemented agreed-upon operational recommendations.

 5. The Client has not interfered with campaign structure or modified assets without written approval.

 6. The Client submits the refund request in writing within the 14-day window.

If the Client fails to complete their required responsibilities, refund eligibility is automatically void.

We do our part.

You must do yours.

4. Setup Fees

All setup fees are non-refundable unless explicitly stated otherwise in writing.

Setup includes but is not limited to:

• Campaign architecture

• Market research

• Offer structuring

• CRM configuration

• AI assistant configuration

• SEO implementation

• Technical deployment

• Funnel building

• Outreach system setup

These are labor-intensive deliverables completed regardless of performance.

5. Performance Disclaimer

We do not guarantee:

• A specific number of signed cases

• A specific revenue amount

• Court wins

• Client retention

• Conversion rates outside of our direct control

We control outreach systems, appointment generation, and marketing infrastructure.

We do not control:

• Your intake team

• Your sales ability

• Your pricing

• Your follow-up speed

• Your internal operational efficiency

Marketing produces opportunities. Closing those opportunities is your responsibility.

6. Breach of Cooperation

If the Client:

• Ignores onboarding requests

• Delays implementation

• Fails to respond for more than 5 business days

• Refuses recommended changes

• Engages in hostile or abusive conduct

The Company reserves the right to terminate services immediately without refund.

7. Chargebacks & Disputes

Initiating a chargeback without first attempting to resolve the issue directly constitutes a breach of agreement.

If a chargeback is filed:

• Services are terminated immediately

• Access to systems is revoked

• Legal action may be pursued

• Collection procedures may be initiated

We document all work performed.

8. Processing of Approved Refunds

If a refund is approved:

• It will be processed within 14 business days

• Only the eligible portion will be refunded

• Payment processing fees may be deducted

• Refunds are issued via the original payment method

No cash refunds.

9. No Guarantee Clause

We provide strategic marketing and client acquisition systems.

We do not sell guaranteed legal outcomes or guaranteed income.

Business growth requires execution on both sides.

Terms of Service

Acceptance of Terms

By accessing or using our services, you agree to be bound by these Terms of Service and all applicable laws.

If you do not agree, do not use our services.

Services

We provide:

• Appointment setting

• Outreach systems

• SEO management

• AI assistant integration

• LinkedIn management

• Client feedback collection systems

Scope of work is defined strictly within the signed contract.

Intellectual Property

All materials, strategies, scripts, frameworks, and systems developed by the Company remain Company property unless explicitly transferred in writing.

Clients may not replicate, resell, distribute, or reverse-engineer our systems.

Limitation of Liability

The Company shall not be liable for:

• Lost profits

• Indirect damages

• Missed opportunities

• Market fluctuations

• Operational failures within the Client’s firm

Our maximum liability shall not exceed the amount paid to us in the preceding 30 days.

Payment Policy

All invoices must be paid on time.

Late payments may result in:

• Service suspension

• Late fees

• Termination

• Loss of active campaigns

Retainers are billed monthly unless otherwise stated.

Confidentiality Policy

Both parties agree to maintain strict confidentiality regarding:

• Client data

• Marketing strategies

• Internal documents

• Case information

• Financial data

We do not sell client data.

Privacy Policy

We collect limited information necessary to:

• Deliver services

• Process payments

• Improve performance

• Communicate with clients

We do not sell or distribute personal information to third parties except where legally required.

Communication Policy

All official communication must occur through:

• Email

• Scheduled calls

• Approved messaging platforms

Verbal promises not documented in writing are not binding.